At Irene Chocolate, we are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your rights and responsibilities.

1. Return Eligibility

  • You may return items within 7 days of receiving your order.
  • To be eligible for a return, products must be unused, in their original packaging, and in the same condition that you received them.
  • Certain items, such as personalized or custom-made products, are not eligible for return.

2. Return Process

  • To initiate a return, please contact our Customer Service team at [email protected] or call +13084232689.
  • Provide your order number and the reason for the return.
  • We will guide you through the return process and provide you with a return shipping address.

3. Shipping Costs

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., receiving incorrect or damaged items).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.

5. Exchanges

  • If you wish to exchange an item for a different flavor or product, please contact us directly to see if the exchange is possible.
  • Exchanges are subject to product availability.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.
  • We may request photos of the item to assist with your claim.
  • We will arrange for a replacement or refund for damaged or incorrect items at no additional cost to you.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to us:

Phone: +13084232689
Email: [email protected]
Address: 117 E 7th Ave, Benkelman, NE 69021, USA

Conclusion

Thank you for choosing Irene Chocolate! We appreciate your understanding and cooperation with our return policy, and we look forward to serving you again.