At Irene Chocolate, we take pride in the quality of our products and strive to ensure customer satisfaction. While our delicious chocolates are crafted with care, we understand that issues may arise. This Warranty Policy outlines our commitment to you regarding the quality and integrity of our products.

1. Warranty Coverage

• Our products are guaranteed to be free from defects in materials and workmanship at the time of purchase.
• This warranty covers only products purchased directly from Irene Chocolate.

2. Warranty Period

• The warranty is valid for 30 days from the date of purchase. If you encounter any issues within this period, please reach out to us.

3. Claims Process

• To make a warranty claim, please contact our Customer Service team at [email protected] or call +13084232689.
• Provide your order number and a description of the issue you are experiencing.
• We may request photos or additional information to assist with your claim.

4. Remedies

• If your claim is validated, we will offer you a replacement of the defective product or a refund, at our discretion.
• Please note that we will only cover the cost of return shipping if the issue is due to a manufacturing defect.

5. Exclusions

• This warranty does not cover:
  • Damage caused by misuse, neglect, or improper handling.
  • Products that have been altered or modified.
  • Products that have exceeded the expiration date.

6. Limitations

• Our liability is limited to the replacement or refund of the product in question. We are not responsible for any incidental or consequential damages arising from the use of our products.

7. Contact Us

For any questions regarding our Warranty Policy or to initiate a claim, please reach out to us:

Phone: +13084232689
Email: [email protected]
Address: 117 E 7th Ave, Benkelman, NE 69021, USA

Conclusion

Thank you for choosing Irene Chocolate! We are dedicated to ensuring you have a positive experience with our products and appreciate your understanding of our warranty policy.